The posting explicitly restricts to Jamaica and the target user is a Jamaica resident. No work authorisation, language, or timezone restrictions are stated or implied. The role is entry-level customer care suitable for a Commonwealth-educated candidate meeting CXC standards.
“Jamaica” Geographic scope — Caribbean named explicitly; included subject to G3 (which passed above).
“Stated location / restrictions: Jamaica” Geographic scope — The posting is explicitly restricted to Jamaica, matching the target user's residency.
“Source-provided allowed countries: jamaica” Geographic scope — Structured metadata confirms Jamaica as the sole allowed country.
“Fluent in verbal and written English.” Work authorization — Only English fluency is required; no other language is demanded, meeting the target user's English-only profile.
“Minimum 3 CXC CSEC, including English A, or equivalent certifications.” Language — CXC CSEC is the Caribbean standard secondary qualification, appropriate for anglophone Caribbean candidates; no non-English language requirement implied.
As a Customer Care Rep I, you will be the first point of contact for our clients' customers, providing exceptional and meaningful interactions. Your primary focus will be to handle a high volume of customer inquiries and problems via telephone and email, ensuring a courteous and efficient response. You may also be involved in promoting and selling our client's products and services, as well as handling billing and account-related queries. Responsibilities
Respond to customer inquiries and problems via telephone and email.
Record and identify consistent problem areas, providing feedback to improve services.
Promote and sell/renew client company's products and services.
Investigate and resolve customer complaints and service issues.
Handle billing, programming, and account information changes.
Work with customers to make financial decisions and adjust accounts.
Troubleshoot technical issues and provide solutions.
Maintain engagement center productivity and quality standards.
Communicate professionally and courteously with all stakeholders.
Follow established procedures and guidelines for customer support.
Straight to the employer's own application — no middleman.
Tell us and we'll mark Startek as a company that has actually hired in the Caribbean. It's the most useful thing on this board and it only exists because people report it.
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