E-Commerce Customer Support Advisor (Kingston- Fulltime) 2026

Names the CaribbeanStaffing agency
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Why you can actually get this job

The posting is explicitly located in Kingston, Jamaica with a physical address (30 Hope Road, Saint Andrew Parish), and the source metadata confirms Jamaica as the allowed country. The target user is a resident of Jamaica. No language requirement beyond English is stated, no timezone overlap is mandated, and no US/EU work authorisation is required. The full-time employment type is standard. The physical presence requirement (on-site in Kingston) does not exclude the target user who is already resident in Jamaica.

“JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew, Jamaica” Geographic scope — Caribbean named explicitly; included subject to G3 (which passed above).
“JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew, Jamaica” Geographic scope — Posting is explicitly located in Kingston, Jamaica, and source metadata lists Jamaica as the allowed country. Target user is a resident of Jamaica.
“Location: JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew” Physical presence — Physical location is specified in Kingston, Jamaica. The target user is resident in Jamaica, so on-site presence in Kingston does not disqualify them.
“At least 3 CXC subjects to include English Language and Mathematics” Language — English Language is listed as a required CXC subject, but no language beyond English is required. Target user is English monolingual.
“All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.” Work authorization — No US work authorisation requirement stated. Standard equal opportunity clause with no geographic work-auth gate.

About the role

Job Title

  • E-Commerce Customer Support Advisor (Kingston- Fulltime) 2026

Job Description

The Customer Service Agent position interfaces with customers via inbound calls. This position provides customer service support and resolution of routine problems regarding client's product or services. Job Type: Full-Time

  • Location : Kingston
  • WHAT’S IN IT FOR YOU?
  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
  • Endless career opportunities and clear paths for career development

A competitive salary

Inclusive perks and benefits

  • Opportunity for monthly performance incentives

Monthly engagement activities

  • WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

  • WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM

  • No BPO experience required, but is a plus
  • At least 3 CXC subjects to include English Language and Mathematics
  • Ability to work any 8 hours shift within 24 hours and on weekends

A clean criminal background

  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

CALL US HOME

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more

  • Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location

  • JAM Kingston - 30 Hope Road, Situated in Parish of Saint Andrew

Language Requirements

Time Type

Full time

Apply now ↗

Straight to the employer's own application — no middleman.

At a glance

  • EmploymentNot stated in posting
  • Hiring scopeJamaica
  • SalaryNot disclosed
  • Posted4mo ago
  • NotePosted by a staffing agency

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