Straight to the employer's own application — no middleman.
The role is a contractor position (independent contractor, no visa sponsorship required) with 100% remote work explicitly stated, no geographic restrictions beyond the nearshore Latin American staffing model of the agency. The posting lists English communication as essential and poses no language requirements beyond English. Contractor roles do not trigger G1 work authorization exclusions. The target user's UTC-5 timezone is not mentioned as requiring specific overlap, and there are no indicated hard gates.
“100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.” Physical presence — Explicitly affirms remote work with no physical presence or relocation requirement.
“The Support Engineer is an independent contractor” Work authorization — Contractor status means visa sponsorship is not required or applicable; G1 does not exclude on 'no visa sponsorship' for contractor roles.
“Exceptional written and verbal English communication skills; capable of leading customer calls with confidence, translating complex technical concepts into plain language for non-technical stakeholders, and drafting high-quality documentation.” Language — English proficiency is required; no other language is listed as required or even preferred.
“Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.” Geographic scope — Nearshore role for U.S. companies, with no geographic restriction stated beyond the agency's Latin American team presence. Contractor roles for U.S. companies are routinely open to Caribbean professionals.
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.
Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.
By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.
We are a veterinary software company that helps practices enhance patient care, improve staff efficiency, and minimize burnout. We were founded in 2017 and are a mid-size company (50-100 people) that has used Elixir from the start. Our back-end runs fully in Elixir with our front-end in React, with GraphQL connecting the two.
The Support Engineer is an independent contractor who sits within the Platform organization and serves as a dedicated technical resource for the Customer Experience (CX) team. This role owns the resolution of technical tickets opened by CX, including customer onboarding and decommissioning workflows, data migrations, and a broad range of infrastructure and platform-level requests. The Support Engineer is not embedded in CX but works in close partnership with them, translating operational needs into reliable technical execution. This is an excellent opportunity for a technically skilled individual who enjoys working at the intersection of platform engineering and customer operations, and who can operate with a high degree of autonomy. The Support Engineer will gain deep exposure to the company's infrastructure and product ecosystem while directly impacting customer satisfaction and time-to-resolution. Due to the production access required for this role, a background check is a condition of engagement.
Customer Onboarding: Execute technical onboarding workflows for new Instinct customers, including environment provisioning, configuration, integration setup, and data imports to ensure a seamless go-live experience.
Data Migrations: Perform structured data migrations between systems or environments—handling validation, transformation, and quality assurance checks to ensure absolute data integrity. Occasionally join live customer calls to address data validation questions directly with key stakeholders.
Technical Ticket Resolution: Own and lead the queue of technical tickets escalated by the CX team; triage, prioritize, and resolve complex issues outside CX's scope, including environment configuration, integration troubleshooting, bulk data updates, and platform-level issues.
CX Partnership: Partner closely with Customer Success Managers and Implementation Managers to understand the context behind incoming requests, set clear resolution timelines, and communicate technical outcomes in accessible, plain language.
AWS: Hands-on ability to verify environment changes and execute smoke tests; practical familiarity with core services (e.g., RDS, S3, EC2, ECS) to independently validate that workflows have completed successfully.
Communication: Exceptional written and verbal English communication skills; capable of leading customer calls with confidence, translating complex technical concepts into plain language for non-technical stakeholders, and drafting high-quality documentation.
Straight to the employer's own application — no middleman.
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