Account Director

What you’ll do

• Own the end-to-end relationship for 5–10 enterprise customers, driving retention, expansion, and executive trust.
• Develop and execute account growth strategies, identifying upgrade and expansion opportunities.
• Lead renewals and commercial negotiations in partnership with leadership.
• Build strong relationships with senior stakeholders and procurement teams.
• Translate customer goals into scalable creative programs and solutions.
• Partner with Project Managers and Producers to ensure seamless delivery across workstreams.
• Act as the senior escalation point, resolving issues quickly and maintaining customer confidence.
• Monitor account health, burn rates, and pacing to ensure performance and profitability.
• Develop ROI-driven business cases that demonstrate the value of Superside ’s model.
• Identify opportunities to leverage AI and automation to improve customer outcomes.
• Coach and develop PMs and Producers to raise the bar on delivery and customer management.
• Partner with Creative, Product, and Operations to align on resourcing and execution.
• What you'll need to succeed
• 5–10+ years of experience in account management or client services in creative, marketing, or digital environments.
• Proven track record of managing and growing enterprise or high-value global accounts.
• 3–5+ years in an account leadership role (e.g., Senior Account Manager, Group Account Manager, or equivalent).
• Strong commercial acumen with ownership of revenue, retention, and growth targets.
• Experience working with enterprise, SaaS, D2C, or B2B clients.
• Proven ability to manage senior stakeholders and navigate complex organizations.
• Experience leading and developing cross-functional teams.
• Strong operational mindset with the ability to scale delivery while maintaining quality.
• Ability to translate business objectives into actionable programs and outcomes.
• Excellent communication skills with a structured, solution-oriented approach.

Why Join us?

Superside 's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.

• Remote-first. Customer-led.
• Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
• Global team, local impact.
• Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
• High performance, low ego.
• Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
• Impact meets opportunity.
• We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
• Grow fast. Lead well.
• You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.

About Superside

Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension

• of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
• Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.

Learn more at

Diversity, Equity and Inclusion

• We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.

Originally posted on Himalayas