This is a remote employee role with no stated geographic restrictions, work authorization requirements, language requirements beyond English, timezone constraints, or physical presence mandates. The posting explicitly states 'This is a remote position' and sources no geographic limitation, making it open to the target user in the anglophone Caribbean with UTC-5 alignment.
“This is a remote position.” Physical presence — Explicitly confirms remote work with no in-office or relocation requirement.
“Source-provided allowed countries: (none — worldwide)” Geographic scope — No geographic restriction is stated; the role is implicitly worldwide.
“This is a remote position.” Work authorization — Remote employee role; no visa sponsorship language appears, and for an employee role based in the Caribbean, no US work authorization is required.
“Excellent phone and written communication skills; you are confident, clear, and professional under pressure.” Language — Only English communication skills are required; no additional language is mandated.
Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.
As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You’ll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.
This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.
If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.
Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.
At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.
At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.
Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@sharebite.com .
Straight to the employer's own application — no middleman.
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