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Customer Experience Agent

Names the CaribbeanCaribbean hours OK
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✓ Screened eligible

Why you can actually get this job

The posting explicitly lists Jamaica, Trinidad and Tobago, Guyana, Barbados, Bahamas, Belize, and other anglophone Caribbean nations in the allowed countries. The timezone window (-8 to -2 UTC) encompasses UTC-5 (Jamaica). English is described as 'intermediate knowledge...not mandatory', confirming no English requirement beyond conversational ability. No US work authorization, physical presence, or non-English language is mandated.

“Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia +26 more” Geographic scope — Caribbean named explicitly; included subject to G3 (which passed above).
“suriname” Geographic scope — Structured location list contains unrecognisable entries — templated artifact, not trusted as scope.
“Antigua and Barbuda, Argentina, Bahamas, Barbados, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Mexico, Nicaragua, Panama, Paraguay, Peru, Saint Lucia, Saint Vincent and the Grenadines, Suriname, Trinidad and Tobago, Uruguay, Venezuela” Geographic scope — Explicitly names Jamaica, Trinidad and Tobago, Guyana, Barbados, Bahamas, Belize, and other anglophone Caribbean nations.
“Source-provided allowed UTC offsets: -8, -7, -6, -5, -4, -3, -2” Timezone — UTC-5 (Jamaica/Caribbean standard time) is explicitly within the allowed timezone range.
“Intermediate knowledge of the English language - not mandatory.” Language — English language proficiency is not mandatory, confirming no language requirement beyond what the target user possesses.

About the role

Who Are We?

At Tiendamia , we’re more than just an online store. We’re the epicenter of e-commerce, where creativity and technology converge to provide unique shopping experiences to our customers in Latin America. We’re bold, innovative, and constantly evolving. If you’re ready to join a team that pushes boundaries, your next adventure begins here!

  • We know that to create incredible experiences, the most important thing is to have the best team and the best Tigers, and that’s why we are looking for you.
  • If you have experience in customer experience, are passionate about helping others, and enjoy working in a team, we want you to join our great Customer Experience team.

Your Challenges

  • Phone and chat.
  • Resolution of general customer issues.
  • Identify opportunities for improvement in established procedures.
  • Contribute to a positive work environment.

Required Skills

  • Experience in similar positions (customer support via email and phone).
  • Availability to work Monday to Saturday or Sunday to Friday, 6 hours shifts.
  • Proficiency in using computer programs and tools (Excel, email, phone, chat).
  • Intermediate knowledge of the English language - not mandatory.
  • We foster an inclusive environment where every voice is heard, and where each team member has the opportunity to grow and thrive.
  • We look forward to hearing from you!

Originally posted on Himalayas

Apply now ↗

Opens the original posting, where you apply.

At a glance

  • EmploymentNot stated in posting
  • Hiring scopeAntigua and Barbuda, Bahamas, Barbados, Belize, Dominica, Grenada, Guyana, Jamaica, Saint Lucia, Saint Vincent and the Grenadines, Trinidad and Tobago
  • Time zoneCaribbean hours OK
  • SalaryNot disclosed
  • Posted25d ago

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