Sales Representative

Sales Representative – Technical Solutions (Facebook & Instagram Account Support)

About the Company

We are a specialist cybersecurity consulting and advisory firm focused on helping organizations improve their security posture, risk management practices, and compliance maturity. Our team delivers practical, business-focused security solutions across a range of industries, including government, education, financial services, and other regulated sectors.

• As we continue to grow, we are seeking a motivated and technically minded Sales Representative to join our team and support customers experiencing issues with their Facebook and Instagram accounts.

Position Overview

• We are looking for a Sales Representative with strong communication skills and a technical mindset to engage with inbound leads seeking assistance with Facebook and Instagram account-related issues.

Customers may be experiencing challenges such as hacked accounts, disabled profiles, advertising restrictions, account access problems, or other platform-related concerns. Your role will be to understand their situation, explain available solutions, build trust, and convert qualified inquiries into paying customers.

• This position combines sales, customer service, and technical problem-solving, making it ideal for someone who enjoys helping customers while achieving sales targets.

Key Responsibilities

• Contact and follow up with inbound leads via phone, email, and other communication channels.
• Understand customer issues related to Facebook and Instagram accounts.
• Clearly explain available services and solutions in a professional and easy-to-understand manner.
• Qualify leads and guide customers through the sales process.
• Convert inquiries into paying customers.
• Maintain accurate records of customer interactions, follow-ups, and sales activities.
• Build trust and rapport with customers while delivering an exceptional customer experience.
• Collaborate with internal teams to ensure smooth onboarding and issue resolution.
• Consistently meet or exceed individual sales and performance targets.

Required Qualifications

• Previous experience in sales, customer support, appointment setting, lead generation, or another client-facing role.
• Excellent verbal and written English communication skills.
• Comfortable handling phone-based conversations and overcoming objections.
• Strong interpersonal and relationship-building abilities.
• Technical aptitude and the ability to understand digital platform-related issues.
• Ability to explain technical concepts to non-technical customers.
• Strong organizational and time-management skills.
• Self-motivated, results-driven, and able to work independently.
• Reliable high-speed internet connection and a professional remote work environment.

Preferred Qualifications

• Experience in cybersecurity, technology services, SaaS, digital marketing, or social media-related industries.
• Familiarity with Facebook Business Manager, Meta advertising platforms, or social media account management.
• Experience handling inbound sales leads and closing sales.
• Understanding of common account security issues, hacking incidents, account recovery processes, and platform access challenges.
• Experience working in a BPO, call center, or remote sales environment.

What We're Looking For

The ideal candidate is

• Confident speaking with customers over the phone.
• Naturally persuasive without being pushy.
• Technically curious and quick to learn new concepts.
• Empathetic and customer-focused.
• Goal-oriented and motivated by achieving results.
• Comfortable working in a fast-paced remote environment.

Job Type

Full-Time

Remote

Compensation

Competitive base salary

Performance-based incentives and commissions

• Career growth opportunities within a growing technology-focused organization

How to Apply

Submit your updated CV along with a brief summary highlighting your sales experience, customer support background, and any experience with social media platforms, cybersecurity, or technology-related services.

• Subject Line: Sales Representative – Technical Solutions Application.
• Salary: Up to $7/hr Originally posted on Himalayas