Dispatcher

About Offshore Launch

• Offshore Launch is a business and growth operations firm helping home service owners scale their operations.
• We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it.
• We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.
• Why Join Offshore Launch ?
• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values career growth.
• Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
• Contribute to a culture that values partnership, service, and excellence.

Who We Serve

• We serve family-owned and owner-operated home service businesses (i.e. plumbing/hvac) on Housecall Pro, ServiceTitan, and comparable field service platforms.
• We equip them with the operational infrastructure and talent to run day to day operations, so they can focus on field development, sales, and growth.

Responsibilities

• Build and manage daily technician schedules and routing in House Call Pro or equivalent (ServiceTitan, Jobber).
• Triage and assign incoming service calls by urgency, technician skill match, and location.
• Monitor technician GPS/status in real time and adjust routing for delays, emergencies, or call-outs.
• Communicate accurate ETAs to customers and proactively update them on schedule changes.
• Handle same-day schedule conflicts and emergency/overflow dispatch.
• Maintain accurate, up-to-date job board and hand off complete job details to technicians and CSR.
• Escalate recurring scheduling bottlenecks to the PM/Office Manager.

KPIs / Performance Expectations

• Assign a technician to every booked job within 5 minutes
• Get technicians to the job on time, at least 85% of the time
• Keep same-day reschedules and cancellations caused by scheduling/routing issues under 2%
• Correctly update job status and technician assignment in House Call Pro in real time — at least 95% of the time

Requirements

• 2+ years of dispatching experience, ideally in plumbing, HVAC, electrical, or another home services trade.
• Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber).
• Excellent verbal and written English communication under time pressure.
• Comfortable managing high call/message volume and rapid re-prioritization.

Requirements (Nice to have)

• Familiarity with GPS/fleet tracking tools.
• Basic plumbing terminology knowledge to correctly triage job type and urgency.
• Compensation & Benefits (to be provided by Offshore Launch ):
• Up to $1450/mo depending on experience
• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
• 16 days PTO

Note

• The Client is not involved in compensation or benefits. As an employee of Offshore Launch , all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.

Originally posted on Himalayas